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Return Policy

Returns

  • To be eligible for a return, your item must be unused and in the same condition that you received it: the flip flops must have the same size ratio and color indicated on the box and all flip flops must be in original poly bags otherwise no refund will be processed.
  • Custom items are non-returnable, if there was an error on the custom item we will gladly fix the error and resend free of charge.  
  • Please email us at support@receptionflipflops.com to initiate the return process.


Refunds (if applicable)

  • If you have a change of heart and the reason for return is not a result of a Reception Flip Flops error, please mail the item to 3030 South Calhoun Road, New Berlin, WI 53151 using the method of your choice. Once received and inspected we will process the refund less 10% restocking fee all shipping costs to mail the item to the customer (if your order hit the Free Shipping threshold, we will still need to deduct the cost of shipping we incurred to send the item originally).
  • We strongly advise you purchase a sample before making a large order. You can purchase full product samples (these are NOT swatches) on any of our products. For all other products you can simply select a single piece and add that to your cart. 
  • Once your return is received and inspected, if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
  • The amount refunded excludes ALL shipping and handling.
  • AVOID RETURN COSTS BY ORDERING SAMPLES.


Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at support@receptionflipflops.com.


Exchanges (if applicable)

  • We are happy to replace items of SAME COLOR if they are defective/ damaged completely free of charge. Please send a photo of the damage to info@receptionflipflops.com. 
  • If you have a change of heart on color and would like to exchange them, please note we will need to charge ADDITIONAL shipping costs for sending the original item back and sending the new items out. Therefore, we strongly advise you purchase a sample before making a large order. For all other products you can simply select a single piece and that to your cart. 
  • Send us an email at support@receptionflipflops.com to notify of the exchange, and we will email you a return label to send the items back.

Missing Items

  • If you are missing a portion of your order, we can provide a refund for those items only or send a replacement. 

Late/Delayed Packages

  • As a courtesy, we ask for your "need by" date at checkout and we try our best to insure you get the items on time. However, if we are not notified in advance of the situation and we ship the order within the 1-3 business day window and with the shipping method you select, we are not liable for items arriving after the event date. 
  • Reception Flip Flops is NOT responsible for late/delayed packages due to carrier operational delays. 
  • Currently UPS & USPS do NOT guarantee any packages other than Next Day Air/Priority Mail Express which is the UPS/USPS overnight shipping respectively, therefor we cannot guarantee them either. If you have a time sensitive order please upgrade to Next Day Air/Priority Mail Express and please account for the 1-3 business days/1-2 weeks for custom orders we require to ship out your order. 
  • If you have a time sensitive order please call in advance to make sure the delivery will arrive on time. We can give you advice on which shipping method is best. We do our best to ship out ASAP, and if you ask we may be able to get the order out same day or next day if we are aware of your situation. 
  • UPS Service Guarantee Info: https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions/ups-service-guarantee.page
  • USPS Service Guarantee Info: https://blog.stamps.com/2015/03/20/how-to-get-a-refund-for-late-delivery-on-priority-mail-express/

Lost/Stolen Packages

  • Reception Flip Flops is not responsible for lost/stolen packages, but we do offer the option in the cart to add signature required to insure this does not happen and that you safely receive your package.

Damaged Packages Due to Carrier Neglect

  • Reception Flip Flops is not responsible for damaged packages resulting from errors made by our shipping carriers. We will be happy to assist you in filing a damage claim with appropriate parties to receive either a refund or replacements. Damage claims are usually resolved within 14-30 business days depending on the carrier.

 

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