- To be eligible for a return, your item must be unused and in the same condition that you received it.
- It must be sent back within 30 days of delivery.
- Please email us at firstname.lastname@example.org to initiate the return process.
Refunds (if applicable)
- Once your return is received and inspected, if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- The amount refunded excludes shipping and handling.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
- We are happy to replace items if they are defective, damaged. Please send a photo of the damage to firstname.lastname@example.org.
- If you have a change of heart on color we are glad to exchange them for you for the cost of the shipping fee.
- Send us an email at email@example.com to notify of the exchange, and we will send you a return label to send the items back.