Return Policy


  • To be eligible for a return, your item must be unused and in the same condition that you received it: the flip flops must have the same size ratio and color indicated on the box and all flip flops must be in original poly bags. Custom items are non-returnable, if there was an error on the custom item we will gladly fix the error and resend free of charge.  
  • Items must be sent back within 30 days of delivery. 
  • Please email us at to initiate the return process.
  • Once the return is processed you will receive an email confirmation. In a SEPARATE email you will be sent a return label as soon as it is generated. 

Refunds (if applicable)

  • If you have a change of heart and the reason for return is not a result of a Reception Flip Flops error, the cost of ALL shipping including return shipping will be deducted from your refund. Therefore, we strongly advise you purchase a sample before making a large order. You can purchase samples here.
  • Once your return is received and inspected, if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
  • The amount refunded excludes ALL shipping and handling.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)

  • We are happy to replace items of SAME COLOR if they are defective/ damaged completely free of charge. Please send a photo of the damage to
  • If you have a change of heart on color and would like to exchange them, please note we will need to charge ADDITIONAL shipping costs for sending the original item back and sending the new items out. Therefore, we strongly advise you purchase a sample before making a large order. You can purchase samples here.
  • Send us an email at to notify of the exchange, and we will email you a return label to send the items back.