Return Policy


  • To be eligible for a return, your item must be unused and in the same condition that you received it: the flip flops must have the same size ratio and color indicated on the box and all flip flops must be in original poly bags otherwise no refund will be processed.
  • Custom items are non-returnable, if there was an error on the custom item we will gladly fix the error and resend free of charge.  
  • Please email us at to initiate the return process.

Refunds (if applicable)

  • If you have a change of heart and the reason for return is not a result of a Reception Flip Flops error, please mail the item to 3030 South Calhoun Road, New Berlin, WI 53151 using the method of your choice. Once received and inspected we will process the refund less all shipping costs to mail the item to the customer (if your order hit the Free Shipping threshold, we will still need to deduct the cost of shipping we incurred to send the item originally).
  • We strongly advise you purchase a sample before making a large order. You can purchase full product samples (NOT swatches) on any of our products. For flip flops you can purchase samples here. For all other products you can simply select a single piece and add that to your cart. 
  • Once your return is received and inspected, if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
  • The amount refunded excludes ALL shipping and handling.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)

  • We are happy to replace items of SAME COLOR if they are defective/ damaged completely free of charge. Please send a photo of the damage to 
  • If you have a change of heart on color and would like to exchange them, please note we will need to charge ADDITIONAL shipping costs for sending the original item back and sending the new items out. Therefore, we strongly advise you purchase a sample before making a large order. For flip flops you can purchase samples here. For all other products you can simply select a single piece and that to your cart. 
  • Send us an email at to notify of the exchange, and we will email you a return label to send the items back.

Missing Items

  • If you are missing a portion of your order, we can provide a refund for those items only or send a replacement. 

Reception Flip Flops is not responsible for missing or damaged packages resulting from errors made by our shipping carriers. We will be happy to assist you in filing a damage claim with appropriate parties to receive either a refund or replacements. Damage claims are usually resolved within 14 business days.